How Emma managed to bath and trim my 8month old hyper Border Collie I’ll never know. She was wonderful with Bella. Emma couldn’t trim her nails although she tried and the only reason is she didn’t want to frighten her for the future, so she played with her to get Bella used to the noise. This I liked because I wouldn’t want my fur baby to be scared and forced into something that frightened her. Emma has a lovely little set up in her van and is very knowledgeable and professional a lovely lady I would recommend her to anyone.